This kind of thing continually reinforces something I’ve thought about a lot since the App store was released, which sounds horrible to say but it might be true: Apple is creating an ecosystem of the kind of customers I don’t want. With the ridiculous approval process leaving bugfixes to take over a week to show up, with prices being driven down to nothing by farting apps… it just feels hostile to me. While I have plenty of great customers who have been raving about the app, all it takes is one little issue and it all comes crashing down.
I’m far more likely to get 15 one-star reviews when something goes wrong than I am to get 15 five-star reviews when everything goes right. Perhaps it’s just frustration speaking here, but when Apple ties my hands behind my back and lets users punch me publicly in the face without allowing me to at least respond back, it’s hard to get excited about building an app.
The App Store makes the barrier to entry for awful iPhone apps ridiculously low and the barrier to entry for good iPhone apps impossibly high.